Privacy Policy

To provide you with a safe and compliant gaming environment, we collect various types of information, including:

Identity and Contact Data: name, surname, date of birth (for age verification of minimum 18 years), email address, phone number, and residential address.

Usage Data: information on how you interact with our platform, the games you participate in, account preferences, and access logs.

Technical and Device Data: IP address, browser type, operating system, and unique identifiers of the device used for connection.

Transaction Data: history of deposits and withdrawals. We do not store complete credit card details, which are processed securely by external payment providers.

Support Communications: recordings or transcripts of communications exchanged with our customer service.

We process your data only in the presence of a valid legal basis, which includes:

Execution of a Contract: to allow you to register an account, use our services, and manage transactions.

Legal Obligation: to comply with anti-money laundering regulations, remote gambling laws, and identification requirements.

Legitimate Interest: to improve our services, ensure network security, prevent fraud, and manage disputes.

Consent: for sending marketing communications or using optional cookies, which you can revoke at any time.

The information collected is used exclusively for:

Creating and securely managing your user profile.

Processing deposits, withdrawals, and providing technical assistance.

Monitoring activities to prevent fraud, abuse, or violations of the Terms and Conditions.

Conducting internal statistical analyses to optimize the user experience.

Sending you important updates and, with your explicit consent, promotional offers.

We retain your personal data only for as long as is strictly necessary to fulfill the purposes for which it was collected, including legal retention obligations (e.g., for tax or security purposes). Once this period expires, the data is securely deleted or made completely anonymous.

Your data is not sold to third parties. We may only share it with carefully selected service providers (such as payment processors or identity verification services) acting on our behalf and under strict confidentiality agreements. Should data be transferred outside the European Economic Area, we will implement appropriate safeguards, such as standard contractual clauses, to ensure the level of protection remains unchanged.

We adopt advanced technical and organizational measures, including data encryption in transit and at rest, to protect your information from unauthorized access, alteration, or destruction. However, no computer system can guarantee absolute security; therefore, we encourage you to carefully protect your login credentials.

You have the right to request access to your data, ask for its rectification in case of inaccuracies, or request its deletion if the legal grounds for retention no longer exist. You can also object to processing, request restriction of data use, or exercise the right to portability.

To exercise your rights or for any questions regarding this Policy, you can contact our dedicated privacy team at the email address: [email protected].

This policy may be subject to periodic revisions. Any substantial changes will be communicated to you via the platform or by email.